Insurance Intermediaries

Delivering Augmented Value to Digitally Enabled Intermediaries

In a digital ecosystem, insurance intermediaries should not only ensure customer trust and transparency but also be valued advisors on the complexities of insurance programs and protect customer interests. Disruptive technologies are putting the existing business models of insurance intermediaries at risk. Therefore, insurance intermediaries are compelled to accelerate their digital transformation efforts to deliver the value proposition clients expect from them.

WNS’ deep domain expertise and proven digital transformation capabilities effectively help insurance intermediaries tide over market disruptions and build customer trust. In the process, we drive a number of key benefits, including capacity creation of over 40 percent, more than 35 percent in efficiencies, ~50 percent improvement through standardization and consolidation, and more. Our solutions, infused with our data-to-insights capabilities and emerging technologies such as blockchain, improve risk placement, support the seamless delivery of value-added services and provide unique insights to carriers to increase revenue and profitability.

Key Accelerators

WNS’ Broker Connect

WNS’ Broker Connect is a cutting-edge mobility solution for insurance brokers and financial advisors to leverage opportunities and build new business while also servicing existing customers on-the-go. The WNS solution addresses a wide range of business requirements of brokers across the insurance policy lifecycle – from issuance to pay-outs.

WNS InVog: Insurance-in-a-Box Solution

An industry-first Insurance-in-a-Box offering, WNS InVog is a unique ‘Platform + Business Process Management (BPM)-as-a-Service’ target operating model. It leverages dynamic digital platforms enveloped in an agile ecosystem to set up (re)insurance operations from the ground up. Designed to deliver sustainable competitive advantage with radically shorter go-to-market time, this modular solution supports core insurance operations while delivering Finance & Accounting (F&A), Human Resources (HR), and analytics and technology services.

Digital-First Services

Our services for insurance intermediaries leverage the power of deep domain knowledge, process excellence, hyperautomation and advanced analytics to drive end-to-end transformation.

Client Profiling Services

Analytics-led Prospect Prioritization
Predictive Lead Scoring
Prioritization of Underwriting Efforts
Pricing Analytics
Pricing Adequacy Support
Carrier Solutions: Actionable Insights for Revenue Generation

Invoicing Services

Robotic Process Automation
Automated Processing
Duplicate Payment Detector
Reconciliation
Audit Assistant
Credit Control

Fiduciary Services

Financial Reconciliation
System
Cash App
Researcher & Journal Paper

Placing Support Services

Intellibot
Triage Function
Binder & Cover management
Reviews

Claims Services

Claims Lodging
Fraud Analytics
Single-touch Claims Solutions

Finance & Accounting Services

Transactional Finance
Technical Accounting
Financial Reporting
Regulatory Reporting
Treasury
Financial Planning & Analysis (FP&A)
Investments
Taxation
International Financial Reporting Standards (IFRS)

WNS Advantage

Industry Knowledge and Experience: WNS has more than 15 years of experience working with diverse portfolios in the insurance industry. Our experience spans multiple regions and all lines of business. WNS’ team of insurance professionals manage complex, end-to-end and outcome-driven processes. Our teams comprise specialized general agents, actuaries and data scientists who operate across the globe.

Hyperautomation: Digital transformation at WNS is underpinned by domain-led hyperautomation, advanced analytics and in-depth process knowledge. We drive new efficiencies, enable faster end-to-end transformation and shorter time-to-market with our digital accelerators, and insurance-in-a-box and broking-in-a-box solutions.

Robust Regulatory Know-how: Our versatile experience of working with different regulatory frameworks across the globe ensure stringent information security measures and data privacy. We manage compliance and operational risks with management frameworks, regulatory compliance and reporting, and mandatory compliance training for employees.